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Expedia Inc Complaint - poor customer service
Expedia Inc Complaint

Expedia Inc Complaint

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poor customer service


We had the unfortunate event of having flights cancelled. After a total of 7 hours on hold (they disconnected me every time I got through) we booked tickets on another airline. While on vacation I tried to contact Expedia to confirm our return reservations and was disconnected 3 more times. The front desk of the hotel was kind enough to call and confirm our flight. Upon returning to the states I called Expedia to speak with a supervisor and again was disconnected 6 more times, including by the supervisor. The second they knew I had a complaint they would cut the line. We travel frequently and will NEVER use Expedia again and are spreading the word to all our family and friends to not use them either, as they will leave you high and dry. We know they could care less if they lose a customer. We aren't ignorant to this fact nor are we ignorant to the fact that these foreigners names are not April Rose, Tom or Billy. That tactic is insulting.


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